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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Our policy allows patients to see their medical record, in the presence of the doctor or a senior member of staff.  If you wish to see your notes, please speak to the Practice Manager. Copies of your medical record are also available for a fee.

Interpreting Service

We recognise the importance of interpreters or advocates for patients whom English Language is not their first language or who have other communication needs. There is a provision for a huge range of languages including British Sign Language. Please contact reception to book an interpreter.

Chaperones

We are committed to providing an environment where the safety of patients are staff are of paramount importance. All clinicians and others working on their behalf have a duty to consider chaperoning issues as they realte to their work.

Before proceeding with an examination, healthcare professionals will always seek to obtain, by word or gesture, some explicit indication that the patient understands the need for examination and agrees for it to take place.

Specifically trained chaperones are available at the practice to safegaurd both patients and clinicians. Clinicians will offer patients a chaperone before proceeding with an intimate examination. Patients have the right to decline. Any refusal will be recorded in the patient's medical record.

Complaints

Customer service form

If you have a complaint to make about the service provided by the practice you may do so by writing or in person to the practice manager or to one of the doctors. If you wish to speak to someone personally you may do so by appointment. We will investigate all complaints and provide response in writing.

Suggestions

We welcome your ideas and comments, which can be left in the suggestions box located in the reception area.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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